VISA SERVICES CANCELLED, EFFECTIVE MARCH 17, 2020Information for visa applicants regarding novel coronavirus: As of March 17, the United States Embassy in Kinshasa is cancelling routine immigrant and nonimmigrant visa appointments. We will resume routine visa services as soon as possible but are unable to provide a specific date at this time. The MRV fee is valid and may be used for a visa application in the country where it was purchased within one year of the date of payment. If you have an urgent matter and need to travel immediately, please follow the guidance provided at (https://ais.usvisa-info.com/en-cd/niv/information/faqs#need_earlier_appt) to request an emergency appointment.Applicants who were issued nonimmigrant visas on Monday, March 16 should not come to the Embassy on March 18 to retrieve their visas. We will contact you when your visa is ready for pickup.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
Urgent information for visa applicants regarding novel coronavirus:
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
If you have questions about how to apply for a visa, please contact our Customer Service Center.
Customer Service Center
Call: +243 99 859 5301 or +243 97 377 4050, Monday – Friday, 9:00 a.m. to 6:00 p.m. GMT+1 (Kinshasa local time). If you are calling from the United States, please dial +1 703-831-3418.
Skype: Add a new contact to your Skype account with the Skype name skype-cd.
Our Customer Service Center CAN help you with the following:
- Provide information on where to research visa information.
- Provide general visa information or how to apply.
- Provide information about how to pay the visa application fee.
- Schedule or reschedule your appointment as an alternative to doing this online.
- Resolve technical issues with the website, your visa fee payment, or your sign-in information (email and password) to enter the site to pay and schedule the appointment. Please use the email contact information above and provide detailed information for such cases.
The Customer Service Center CANNOT help you with the following:
- Determine the required visa for your purpose of travel.
- Complete or assist with completion of the visa application DS-160 form or DS-260 form.
- Provide status information on your individual application after your interview.
To check the current wait time for a non-immigrant visa appointment, please cliquer ici.
To follow up on the status of your pending nonimmigrant visa case
Please send an email to KinshasaNIV@state.gov
To follow up on the status of your pending immigrant visa case
Please send an email to KinshasaIV@state.gov for family reunification visas
Please send an email to DVKinshasa@state.gov for diversity visas
Local Mailing Address
Ambassade des États-Unis
U.S. Mailing Address
Department of State
2220 Kinshasa Place
Washington, D.C. 20521-2220
Unit 2220, Box 265
DPO AE, 09828-0265
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.